Easyrider
04-04-2007, 19:36 PM
Ok...I consider myself fairly competent when it comes to PC's as I've been able to fix or repair most problems in the past w/ little trouble, but this is another story.
I recently purchased a DELL laptop computer, a DELL All-in-One (AIO) printer, & a wireless printer adapter so we could use the PC in other rooms of the house. The PC came pre-loaded w/ Windows Home Vista Premium edition. The package works fine except the scanning portion of the printer.
First, the wireless adapter did not work, so I hooked it directly to the PC via the enclosed USB cable. We can print just fine, but the only way to scan a picture is to open Microsoft Paint & scan it. You CANNOT use the AIO printer option to scan a picture. If you try, you get an error message.
I have DELL on call for 30 days & the rep. told me that the enclosed software for the printer must not contain the updated drivers to run w/ Vista. I downloaded the correct drivers from the DELL website & transferred them to my laptop via a USB memory key.
The scanner still will not scan from anywhere but the MS Paint program. I'm tempted to call DELL to request an on-site technician to fix the problem, but was wondering if the computer guru's of D'Live could help? I will be glad to pay someone to come to my house to fix the problem, but I'm now frustrated & not sure I can fix the problem myself.
One more thing...this PC is NOT hooked to the internet for troubleshooting help. I purchased it for my son & we are limiting his web access. I have web access on my computer in another room.
If anyone is interested in trying to help, please PM me & we'll set something up. Thanks for any help.
I recently purchased a DELL laptop computer, a DELL All-in-One (AIO) printer, & a wireless printer adapter so we could use the PC in other rooms of the house. The PC came pre-loaded w/ Windows Home Vista Premium edition. The package works fine except the scanning portion of the printer.
First, the wireless adapter did not work, so I hooked it directly to the PC via the enclosed USB cable. We can print just fine, but the only way to scan a picture is to open Microsoft Paint & scan it. You CANNOT use the AIO printer option to scan a picture. If you try, you get an error message.
I have DELL on call for 30 days & the rep. told me that the enclosed software for the printer must not contain the updated drivers to run w/ Vista. I downloaded the correct drivers from the DELL website & transferred them to my laptop via a USB memory key.
The scanner still will not scan from anywhere but the MS Paint program. I'm tempted to call DELL to request an on-site technician to fix the problem, but was wondering if the computer guru's of D'Live could help? I will be glad to pay someone to come to my house to fix the problem, but I'm now frustrated & not sure I can fix the problem myself.
One more thing...this PC is NOT hooked to the internet for troubleshooting help. I purchased it for my son & we are limiting his web access. I have web access on my computer in another room.
If anyone is interested in trying to help, please PM me & we'll set something up. Thanks for any help.