In the middle of September, 2007 I purchased a 2007 Jeep Commander from Carl Gregory Jeep. Within 2 weeks the vehicle would not start right. It would just keep turning over until it decided to start.
I took it in to have it looked at. They replaced the ignition switch. The next week it started doing the same thing again. I took it in and they reporgrammed the computer on it. Yep, within the next week it did it again. I took it in again and they replaced all the fuel injectors.
At this point I sent a certified letter to Chrysler stating all the problems I have had and that they shouldn't be allowed to keep tinkering with my vehicle.
I got a letter back from Chrysler stating that they would send a special technician to look at my vehicle. Well, they decided to replace 3 control somethings, not sure what they were.
The next week the darn vehicle would not start right. I started taking a video everytime I started it.
I notified the dealership and they said they would start the buyback process. All the sudden I get a call from this 3rd party. We had a little negative equity in our old vehicle that I thought our rebates took care of but this guy starts harassing me telling to send him a check and they will pay the rest off. I asked him how he came to his numbers and he started talking about usage fees and this and that.
I asked him if we were in arbitration and he stated no. Now when I try to call him I can never get him on the phone.
Sould I request arbitration? If so, how is it started? Since I'm being harassed am I due any other damages? I'm not one to sue, but I have had to take that thing in 4 times, they keep burning all my gas out evertime, I miss work, I'm scared the thing may blow up, The thing has spent 3-4 weeks in the shop (me making payments)and they are even attempting to try and keep me in one of their products.
Yes I have called Chrysler but they don't want to talk about it.
What do I do????? I feel like they are jerking me around!
You need to talk to a lawyer. What you are talking about is going to involve closely looking at contracts for two different vehicles and Alabama's lemon law, and if you wait you may mess up and give up some rights that you have.
Oh how we danced and we swallowed the nights for it was all ripe for dreaming
Oh how we danced away all of the lights we've always been out of our minds
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They cannot make you take another Jeep product. They may not want to play well unless you do....but that is up to you!!
DO NOT feel like you have to make a decision in 30 minutes or less (they will tell you that),
Tell them make you happy and get the numbers right or you will paint a BIG LEMON on the side with the dealership logo on it to let EVERYONE know about the shaft you got.
Useage fees ???? Yeah right...what about your time off work, gas back and forth, meals while waiting...babysitters(?), long distance phone calls, registered mail cost...fear and nerves from having to pay for and drive a crappy jeep...fear of the auto not cranking AGAIN during trips.....Need I go say more.
Fight fire with fire !! Don't let them push you around. Call another dealership (one that is not connected with your issue) see if they can give a few words of wisdom.
Good Luck !!!
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Chill...then you may need to look on the internet and find a lawyer who is also licensed to practice in Georgia. There are a good many around Phenix City. DO NOT go any further without consulting a lawyer or you may be doing something that voids or limits your rights under the lemon laws.
Oh how we danced and we swallowed the nights for it was all ripe for dreaming
Oh how we danced away all of the lights we've always been out of our minds
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....and for God's sake, STAY AWAY from binding arbitration at ALL costs! You essentially give up all your rights to sue for damages with binding arbitration. Chrysler will be the one paying for arbitration, so who do you think the supposedly neutral "arbitrator" is most likely to rule FOR???
If it is in your sales contract, you may already be screwed. Most all car makers and dealerships now have binding arbitration clauses in their sales contracts. If it is their policy, you cannot buy a car from them without accepting the binding arbitration clause. Supposedly it is to protect them from costly frivilous lawsuits.
You definitely need to be seeking out the services of a top notch attorney.
Last edited by stickman; 01-02-2008 at 11:13 AM.
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Yeah it's on the back of the contract. They also charge you $3.00 for the service. I think it is all contracts. I saw right under that arbitration part that if you take it you give up your right to a jury trial. I guess I need to avoid arbitration if possible. I'm looking for an attorney as we speak!
I'm also thinking about calling the local T.V. station. They have a spot called "Consumer Watch." I would like to warn everyone out there about what they might be in store for.
I also thought about putting the videos I took of the vehicle messing up on utube.
Last edited by chill; 01-02-2008 at 11:40 AM.
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Watch your milage. We currently have a suit against Kia and they are claiming that we are too many miles to use the lemon law claim. If I hadn't put so many on it driving it back and forth for their technicians it wouldn't have so many miles on it.
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